These regulations (terms) for the purchase of goods at the Internet-store “PRO GLANCE” https://www.pro-glance.com (hereinafter referred to as the Regulations) shall be deemed an official public offer (proposal) of an individual entrepreneur Mochalov Alexey Alekseevich, INN 781629746483, registered as an individual entrepreneur under OGRNIP (Primary State Registration Number of Individual Entrepreneur) 316784700152268, postal address: 196006, Saint Petersburg, Moskovsky prospekt, 111, office 55, hereinafter referred to as the “Seller”, addressed to an indefinite number of persons (individuals and legal entities), for the purpose of concluding a sale and purchase agreement of goods in accordance with Clause 2 of Article 437 of the Civil Code of the Russian Federation and contains all the essential terms for the sale and purchase of goods at the Internet-store “PRO GLANCE”.
1.1. The information posted on the website of the Internet-store “PRO GLANCE” https://www.pro-glance.com, contains the terms of the offer for the purchase of goods and shall be a public offer in accordance with Article 437 of the Civil Code of the Russian Federation. The Buyer's acceptance shall be placing an order for the proposed goods (submission of an order application to the Seller).
1.2. In its activities, the Internet-store shall be guided by the provisions of the Civil Code of the Russian Federation, the Law of the Russian Federation dated 07/02/1992 No. 2300-1 “On Protection of Consumer Rights”, the Rules and Regulations for the sale of goods remotely, approved by Decree of the Government of the Russian Federation dated 27/09/2007 No. 612 and other applicable legislation of the Russian Federation.
1.3. The Seller and the Buyer guarantee that they have the required legal capacity and competence, as well as all the rights and powers necessary and sufficient for the conclusion and execution of the agreement for the retail sale and purchase of the Goods.
1.4. Upon agreeing to the terms of this offer, the Buyer - an individual confirms that it is a capable citizen who has reached the age of 18 years.
1.5. By ordering Goods through the Internet-store (by sending an order to the Seller), the Buyer expressly accepts the terms of this offer, as well as the terms and conditions specified on the website of the Internet-store.
1.6. The Seller reserves the right to make amendments to this offer, and as such the Buyer shall independently monitor the existence of amendments in the public offer posted on the website of the Internet-store. These Regulations (terms) can be changed by the Internet-store without any special notification, the new version of the Regulations (terms) shall enter into force on the date of its posting on the Website, unless otherwise provided for by the new version of the Regulations (terms), and shall not apply to legal relations between the Buyer and the Internet-store that arose before entering into force of the new version of the Regulations (terms).
1.7. The current version of the Regulations (terms) is located on the web page at the following address: https://pro-glance.com/about/policy/oferta
The Internet-store is a part of a trade enterprise/trade association or a trade association designed to provide the Buyer via the Internet with information necessary when making a purchase, including about the range of goods, prices, Seller, methods and terms of payment and delivery, for receiving from Buyers through the Internet of messages about the intention to purchase goods, as well as to ensure the possibility of delivery of goods by the Seller or its contractor to the address specified by the Buyer or to the pickup point.
The website of the Internet-store (website) is a set of logically related web pages belonging to the Internet-store and administered by it, containing data about goods and the terms for their purchase, at: https://www.pro-glance.com
Goods are the subject of the agreement of the Parties, a list of assortment names not withdrawn from civil circulation and presented at the Internet-store catalogue at: https://www.pro-glance.com
The Buyer is any individual and/or legal entity that has accepted the public offer on the terms of this offer set forth therein.
Personal data is information provided for by the Federal Law dated 27/07/2006 No. 152-ФЗ “On Personal Data” and Federal Law dated 27/07/2006 No. 149-ФЗ “On Information, Information Technologies and Information Protection”, voluntarily and knowingly provided by the Buyer upon placing an order at the Internet-store and required for the Internet-store to complete the Buyer's order. The Internet-store, which processes the Buyers' personal data if necessary, has taken sufficient organizational and technical measures to protect personal data from unauthorized or accidental access thereto or their destruction, alteration, blocking, copying, distribution, as well as from other illegal actions, in accordance with the current legislation of the Russian Federation and the Seller's Policy regarding the processing of personal data posted on the website of the Internet-store at: https://pro-glance.com/about/policy/oferta
Personal data protection are measures of the Internet-store for processing of Buyer's personal data for the purpose of statistical processing, marketing research, improving the efficiency of servicing each Buyer, providing exclusive information about special offers, new products and other marketing materials.
Order is an electronic order of the Buyer for the purchase of Goods from the catalogue of the Internet-store, agreed upon by the Parties, accepted and issued by the operator of the Internet-store through the form on the website or via Seller's phone number indicated on the website. Agreement is a sale and purchase agreement between the Buyer and the Seller for the purchase by the Buyer of certain Goods at a certain price, with delivery within the agreed term under certain terms of delivery or acceptance, pursuant to the confirmed order.
Services is a set of actions of the Internet-store in respect of the Buyer, carried out in order to fulfil the terms of the Agreement, including, but not exhaustive, services such as delivery of the Order to the Buyer, informing the Buyer about the process of executing the Agreement, etc. When selling technically complex goods, the Internet-store shall inform the Buyer about the necessity to use qualified specialists for connecting, setting up and commissioning technically complex goods that, according to technical requirements, cannot be put into operation without the participation of relevant specialists.
3.1. Protection of intellectual property. All textual information and graphic images posted on the website are the property of the Internet-store.
3.2. Electronic catalogue. Description and price of the Goods.
3.2.1. The availability of the Goods presented in the catalogue of the Internet-store shall be determined by the individual status of the Goods displayed in the catalogue, as well as on the Goods card with a detailed description of its characteristics.
3.2.2. All information about the Goods presented on the website is for informational purposes only, is not advertising and cannot to the full extent convey all information about the properties and characteristics of the Goods.
3.2.3. Photos, diagrams, drawings, video images of the samples of Goods in the catalogue are the property of the Internet-store or its counterparties. Each sample image is accompanied by textual information about the Goods. The quality of the settings and the characteristics of the Buyer's computer screen may distort the colour gamut of the presented Goods. The Buyer shall be entitled to contact the Internet-store support service for additional information about the Goods of interest. Upon request of the Buyer, the manager of the Internet-store shall provide (by phone or via e-mail) other information necessary and sufficient, from the point of view of the Buyer, to take a decision on the purchase of the Goods.
3.2.4. The Goods may have slight differences from the image presented on the website in colour, shape, size or other parameters. Any characteristics of the Goods may be changed by the manufacturer of the Goods without prior notification. The Goods, in cases provided for by the legislation of the Russian Federation, have all the necessary certificates and fully comply with the rules and requirements of the legislation of the Russian Federation.
3.2.5. If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing an Order, the Buyer shall seek advice from the Internet-store.
3.3. Internet-store information about the Goods.
3.3.1. At the time of placing an order, the Buyer shall receive information about the list and number of goods selected by it, delivery methods, the cost of goods and delivery, payment procedure, etc.
3.3.2. Information about the main consumer properties of the Goods, about the address (location) of the Seller, about the place of manufacture of the goods, about the full corporate name (designation) of the Seller (manufacturer), about the price and terms of purchasing the goods, about its delivery, service life, shelf life and the warranty period, about the procedure for paying for the goods, is contained on the packaging/the label of the Goods, which the Buyer receives at the time of delivery of the order along with the Goods. The specified and other information about the Goods can be provided at any time upon request of the Buyer.
3.3.3. The Buyer agrees that the Goods for which the expiration date is set, the Seller shall send to the Buyer no later than 3 (three) months prior to the expiration date of the Goods. Sending the Goods to the Buyer no later than the specified period shall be deemed to be the dispatch of the Goods in such a way that it can be used for its intended purpose prior to the expiration date. The Seller shall notify the Buyer in the event that at the time of placing the Order, less than 3 (three) months remain prior to the expiration date. In other cases, information on the expiration date shall be provided upon request of the Buyer.
3.4. Responsibility of the Parties for the accuracy of information.
3.4.1. Each Party shall be liable for the inaccuracy of the information it provides.
3.4.2. The Internet-store shall not be liable for the accuracy and correctness of the information provided by the Buyer when placing the Order.
3.4.3. To place an Order, the Buyer shall provide valid data required to complete the Order. The Buyer shall be liable for the validity and/or relevance of the data provided, as well as for incorrect data provided by the Buyer and/or the Buyer's representative.
3.5. Limitation of liability of the Internet-store for the Goods and their use.
3.5.1. The Internet-store shall not be held liable for violation by the Buyer of the established rules and procedures for using the Goods, the term of receipt of the Goods.
3.5.2. The Internet-store shall not be held liable for failure to fulfill or for improper fulfillment of obligations, if failure to fulfill obligations or their improper fulfillment occurred due to force majeure circumstances, as well as on other grounds provided for by the legislation.
3.5.3. The Internet-store shall not be held liable for harm caused to the life, health or property of the Buyer as a result of structural, production, formulation or other defects of the Goods, if the harm is caused as a result of violation by the Buyer of the established rules for the use, storage or transportation of Goods (work, services).3.5.4. The Internet-store shall not be held liable for failure to fulfil or for improper fulfilment of obligations with respect to the delivery and safety of the Goods, the expiration dates of the Goods from the moment the Goods are transferred to the delivery service/transport company/a third party engaged by the Seller to deliver the Goods to the Buyer.
3.5.5. The Internet-store shall not be held liable for failure to fulfil or for improper fulfilment of obligations with respect to the expiration date of the Goods and/or the quality of the Goods, in the event of untimely receipt of the Goods by the Buyer through its fault/at its initiative.
3.5.6. The Internet-store shall not be liable for the cost of delivery of the Goods presented to the Buyer by the delivery service/transport company/a third party engaged by the Seller to deliver the Goods to the Buyer, as well as for settlements between these parties related to such delivery.
3.6. Goods order.
3.6.1. An application for ordering the Goods can be sent by the Buyer while independently moving the Goods to the "cart" with filling out the order form, followed by a call from the operator of the call centre of the Internet-store to confirm the order;
In this case, the Buyer's Order and the obligations of the Internet-store arise at the moment the Seller confirms the availability of the Goods, the Buyer agrees on the contents of the Order, its cost and delivery method. The order shall be placed only after confirmation of the order for the Goods and the correctness of the Buyer's Personal Data.
3.6.2. By virtue of these Terms, the Buyer is notified that the sale of the Goods in the Internet-store shall be carried out in real time (twenty-four seven) and implies a change in price and availability without prior notification. In this regard, the Goods shall be reserved for the Buyer only after the Order is processed by the batching service of the Internet-store.
3.6.3. In the event of a change in the contents of the Order during its processing by the services of the Internet-store, its re-formation is possible only upon agreement with the Buyer of its final contents.
3.6.4. When the Buyer makes a reservation for the Goods before it arrives at the Seller's warehouse, the latter one shall inform the Buyer about the arrival of the Goods.
3.6.5. The moment of conclusion of the Agreement shall be the moment of confirmation of the Buyer's order for the Goods.
Another moment or other terms for concluding the Agreement may be specifically provided for by law or by the Agreement itself (including the terms of standard forms which the Buyer joins).
3.7. Cases of removal of the Goods by the Internet-store itself from the agreed Order.
3.7.1. The Internet-store informs the Buyer that it does not have suitable Goods, which turned out during the full-scale batching of the Order and the pre-sale check of the Goods, and the defective Goods discovered by the Internet-store itself could not be replaced with a quality one within a reasonable term.
3.7.2. The partner of the Internet-store - the supplier of the Goods is in the process of liquidation or in bankruptcy proceedings, and there is a risk of improper execution of the delivery.
3.7.3. The pre-order item is not on sale. The release of goods for sale is delayed for an indefinite period or cancelled by the manufacturer.
3.7.4. Legal restrictions have been introduced on the free sale of the ordered Goods.
3.8. Delivery or receipt of the Goods.
3.8.1. The method of delivery or receipt of the Goods shall be chosen by the Buyer when placing the Order.
3.8.2. The methods of delivery of the Goods shall be indicated on the website, or communicated by the operator of the Internet-store by phone.
3.8.3. The cost of delivery shall be calculated individually (based upon dimensions, region, form of payment and method of delivery) and on the date of delivery/receipt of the Goods may differ from that calculated when placing the Order.
When placing an order by filling out and sending the order form, the cost of delivery of the Order and its payment shall be agreed upon with the Buyer through a phone call from the operator of the Internet-store at the time of confirmation of the Order.
The Buyer hereby agrees that the total cost of delivery on the date of delivery/receipt of the Goods may differ from that calculated when placing the Order and shall be determined directly by the delivery service/transport company/third party involved by the Seller to deliver the Goods to the Buyer. In this case, all additional calculations related to the cost of delivery shall be made between the Buyer and the delivery service/transport company/third party involved by the Seller to deliver the Goods to the Buyer, independently without involving the Seller and any claims against it.
3.8.4. Before transferring the Goods for delivery, the Internet-store shall check the quality of the goods (by external signs), the availability of the necessary documentation and information thereon, to reject and sort the goods.
3.8.5. The Internet-store shall be entitled to deliver the Goods using the services of third parties, remaining liable for the proper fulfilment of its obligations, while the involved third party shall be liable for the safety of the Goods and the term of its delivery from the moment the Seller transfers the Goods to it.
3.8.6. Responsibility for the safety of both the Goods and the term of their passage through the territory of the Russian Federation from the moment the shipment is transferred, the delivery shall be borne by the transport company/third party involved by the Seller to deliver the Goods. Consideration of complaints for the search for postal items shall be carried out in accordance with the rules of the transport company.
3.8.7. If the delivery of the Order was made on time, but the Order was not delivered to the Buyer through its fault, the subsequent delivery shall be made on new terms agreed upon with the Seller, after the Buyer pays the cost of the delivery of the Goods again. In this case, the Buyer shall bear full responsibility for the quality and shelf life of the Goods.
3.8.8. The Buyer shall be entitled to insure the Goods on its own and at its own expense against the risks of damage, deterioration, destruction and/or other risks of the Goods.
3.9. Order receipt.
3.9.1. Upon receipt of the Goods, the Buyer shall at the time of transfer of the Goods, including when picking up the Goods, check its safety, quality and completeness.
3.9.2. If any violations are found at the time of acceptance of the Goods, the Buyer shall be entitled to present relevant claims:
- according to the quality of the Goods - to the Seller, having refused the Order or its part containing the Goods of inadequate quality, proportionally paying for the Goods and services for its delivery remaining in the Order, and in the event of full payment for the Goods and/or their delivery, demand from the Seller a refund in the amount proportional to the cost of the returned Goods of inadequate quality, or replacement with Goods of proper quality.
- for the completeness of the Goods - to the Seller, in proportion to the payment of the remaining in the Order of the Goods and services for its delivery, and in the event of full payment for the Goods and/or its delivery, demand from the Seller a refund in the amount proportional to the cost of the undelivered part of the Goods, or delivery of missing Goods until it’s complete.
- according to the terms of delivery and safety of the Goods - to the organization that carries out the delivery, while paying the cost of the Order.
3.9.3. Upon delivery, the Order shall be handed over directly to the Buyer or to the person indicated as the Recipient of the Order. If it is impossible to receive the Order issued for cash, by the Buyer or by the person indicated as the Recipient of the Order, the Order can be handed over to the person who is ready to provide information about the Order (Order number and/or full name of the Recipient) and pay the cost of the Order in full.
3.9.4. Upon delivery of a prepaid Order, the courier, in order to prevent cases of fraud, shall be entitled to require documents proving the identity of the Recipient. At the same time, the Internet-store guarantees the Confidentiality and protection of the Recipient's personal data.
3.9.5. If the delivery of the Order was made within the agreed term, but the courier could not transfer the Goods to the Buyer through the fault of the Recipient, the subsequent delivery shall be made within the new time period on the terms that shall be agreed upon by the courier with the Buyer.
3.9.6. When transferring the Goods, the Buyer shall check the contents of the Order and the quality of the Goods, after which it shall put the date and signature on the second copy of the Order form, thereby confirming the absence of claims with respect to the quality, contents and cost of the Goods.
3.9.7. In case of delivery of the Goods to the Buyer with the involvement of third parties upon receipt of the Goods, the Buyer shall check the completeness of the Order before the moment of payment. The fact of payment for the Order means that there are no complaints about the quality, contents and cost of the Goods.
3.9.8. Upon receipt of the Order, the Buyer shall make sure that the outer packaging of the parcel is intact and that there is no mechanical damage thereon. If the above defects are found, it is necessary to draw up a damage report and open and inspect the Goods, then fix all violations in the Report, attaching a photo-fixation of the revealed damage. If the outer packaging of the parcel is intact and there is no mechanical damage thereon, the Buyer shall open and check the Goods and, if defects are found, draw up a damage report, recording all violations in the Report.
After examination, the Buyer shall be entitled to purchase the parcel or reject it.
3.10. Rejection of the Goods. Exchange and return of the Goods.
3.10.1. The Buyer shall be entitled to reject the Goods at any time prior to their receipt. The delivery time can be increased for reasons beyond the control of the Internet-store, including during customs clearance or improper fulfilment of their obligations by persons delivering the Goods.
If the Buyer rejects the Goods, the Internet-store shall refund to it the amount of money paid by the Buyer under the Agreement no later than ten days from the date the Buyer submits the relevant request.
3.10.2. Upon receipt of the Goods of inadequate quality or insufficient completeness, the Buyer's claims shall be resolved in accordance with the Law of the Russian Federation “On Protection of Consumer Rights”.
3.10.3. In order to check the quality of the Goods, the Seller shall be entitled to conduct an examination of the Goods.
If, as a result of the said examination, it is established that the defects of the Goods arose through the fault of the Buyer, or the quality of the Goods is proper, then the refund or exchange of the Goods shall not be carried out, and the Buyer shall reimburse the Seller for the costs associated with the examination within 10 (ten) calendar days from the moment the Seller submits the relevant request in writing.
Upon confirmation of the inadequate quality of the Goods, the Seller, based upon the request of the Buyer, shall replace the Goods or refund the money paid for the Goods to the Buyer within 10 (ten) calendar days from the moment the Buyer submits the relevant request in writing.
3.10.4. Upon confirmation of the incompleteness of the Goods, the Seller, upon written request of the Buyer, shall deliver the Goods subject to full completeness within 10 (ten) business days after confirmation of the incompleteness of the Goods.
3.10.5. Any requirements, claims related to the quality of the purchased Goods, the procedure for paying therefor, and the fulfilment of the terms of the Agreement shall be submitted to the Seller in writing by way of sending an e-mail to the email address: email@example.com.
3.10.6. Requirements and claims related to the delivery of the Goods, their undamaged condition shall be presented directly to the party which delivered the Goods.
3.10.7. In the event that the Buyer has not exercised its right provided for in Clause 3.8.8. hereof, the Seller shall not be held liable for accidental loss, damage or deterioration to the Goods.
3.10.8. The Buyer shall not be entitled to reject the Goods, the List of which is approved in Decree of the Government of the Russian Federation No. 55 dated 19/01/1998 “On approval of the Regulations for the sale of certain types of goods, the list of durable goods, which are not subject to the buyer's requirement to provide it gratuitously for the period of repair or replacement of the like products and a list of non-food products of good quality that cannot be returned or exchanged for the like products of a different size, shape, dimension, style, colour or completeness”.
4.1. The current legislation of the Russian Federation shall apply to the relations between the Buyer and the Internet-store.
4.2. If the Buyer has any questions and claims, it shall contact the Customer Service of the Internet-store by the phone number indicated on the Website. All disputes that arise, the Parties shall try to resolve through negotiations, if an agreement is not reached, the dispute may be referred to a court in accordance with the procedural and substantive law of the Russian Federation.
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